Signing In To Tempus Support (Help Centre & Forms)
Overview
Tempus Support is where you read our help articles and send requests to the Tempus payroll team using our online forms. You can read the Help Centre as a guest, but signing in gives you a greater level of access.
There is no password to set up or remember. You enter your email address, we email you a one-time passcode, and you type it in to sign in.
Only email addresses we have set up can sign in, so we need to add you first. For new clients, we do this during onboarding and let you know by email when you are ready to sign in.
⚠️ Note: Tempus Support is separate from the Tempus payroll app. Your Tempus payroll login and password will not work here, and your Tempus Support access does not give you access to Tempus payroll. If you are looking for the payroll app, use the link at the bottom of the sign in window.
Signing in for the First Time
Go to support.payrollbytempus.com and click "Sign in" at the top right of the page.
Enter your email address and click "Continue". This must be the email address we set up for you, usually the one we have been corresponding with you on.
We will then email you a one-time passcode, which normally arrives within a minute or two.
The passcode is only valid for 5 minutes. If it hasn't arrived after a minute or two, check your junk and quarantine folders straight away, as once the 5 minutes are up the passcode expires and you will need to sign in again for a new one.
Type the passcode into the "One-time passcode" box and click "Sign in".
What You Can Do Once Signed in
Once you are signed in, your initials appear at the top right of the page and you have a greater level of access than you do as a guest, for example the full range of forms available to you. Hover over the left-hand menu to open it, and you will find these under "Forms".
When you have finished, click your initials at the top right and then "Sign out". The next time you visit, you sign in the same way with a new passcode.
If You Can't Sign in
The passcode email hasn't arrived
Check your junk and quarantine folders, as your organisation's email filtering may have caught it.
Check that you entered the right email address. If you made a typo, click "Use a different email" and start again.
If 5 minutes have passed, the passcode has expired, so sign in again to get a new one.
You have tried the above and still have no email
The passcode screen appears for any email address, but we only send a passcode to an address we have set up. This protects your organisation's access, as nobody can find out who has access by trying different addresses.
If the address you entered isn't the one we set up for you, or we haven't set you up yet, no passcode will arrive. Contact Tempus Support via support@payrollbytempus.com and we will check it for you.
You are locked out
Five incorrect attempts will block sign in for one hour. The block lifts by itself when the hour is up.
If you can't wait, contact Tempus Support via support@payrollbytempus.com and we can clear it for you.
You can't see a form you need
Your access to forms is set up individually. Contact Tempus Support via support@payrollbytempus.com and let us know which form you need.