Overview
🌐 The login page can be found at secure.payrollbytempus.com
If you are having trouble logging into your Tempus account, it is important to identify exactly where the login process is failing. Accessing Tempus requires three pieces of information in a specific order:
- Username (Your email address)
- Password
- 2FA Code (6-digit rolling code from your Authenticator App)
1. Start the Password Reset Process
If you see a red box stating "Login failed," this means your email or password combination is incorrect.
Important: You cannot trigger a 2FA recovery until you have successfully entered a valid password.You cannot trigger a 2FA recovery until you have successfully entered a valid password.
How to reset your password:
1. Go to secure.payrollbytempus.com.
2. Click the "Forgot my password" link at the bottom of the login box.
3. Enter your email address and follow the instructions sent to your inbox.
Important: Please be sure to check your junk or spam box for the password reset email, depending on your email provider, it may filter it to junk or spam. We recommend adding "@payrollbytempus.com" to your "not spam/junk" list.
If your email address is associated with a valid account, you will receive an email with password recovery instructions. Please check your email and click the activation link to continue with your password reset process.
⚠️ NOTE: The activation link is only valid for 24 hours. If the link is expired, start the process again.
4. Once you have found the email with the activation link, click it to continue the password reset process.
5. You will now need to set a new password for your username. Enter in your new password in each of the boxes, then select "reset password".
6. Once you have set a new password, return to the login page and log in with your new credentials.
2. 2FA / Authenticator Issues ("Verification Code Required")
If you have successfully entered your email and password but your 6-digit code is not working (or you have lost access to your Authenticator app e.g. had a phone replacement), you must trigger an "Account Recovery".
⚠️ NOTE: The Tempus support desk cannot under any circumstances request an account recovery on your behalf. You must initiate the process, the support desk can only review/approve your request to recover your account.
Step 1: Trigger the Recovery Request
1. Enter your Email and Password on the login screen.
2. When the screen changes to ask for a "Verification Code," look at the bottom of the window.
3. Click the link: "Request to recover your account".
Important: This button/option only appears after a successful password entry. If you do not know your password, follow the password recovery process.
Step 2: Admin Approval
- Once clicked, a notification is sent to our Tempus System Administrators.
- Do not try to log in again yet. Your request will be reviewed within 2 business days.
- You will receive a confirmation email once your 2FA settings have been reset.
Step 3: Re-linking your App
1. Only after you receive the confirmation email should you attempt to log in.
2. Upon logging in, you need to click your name in the top right corner >> My Account >> Security
You will notice that your "Two-Factor Authentication" has been completely reset, now you need to re-establish this.
⚠️ NOTE: The Tempus support desk strongly recommends setting up 2x methods of 2FA. This is so if you lose your 2FA codes in your app, you can still receive the 6-digit code via SMS, which does not require the app. Tempus will default to request the app code; so you must click "Try Another Way" to get the SMS sent to you.
In the event of app data lost, you would sign in via code to SMS, and go back to your account security settings and re-setup your authenticator apps code.
3. Critical Warnings to Avoid Lockouts
- Do Not Delete the Account from your App: Never remove the "Tempus" entry from your Authenticator app until you have successfully set up the new one. If you delete it too early, you may lose access to other linked accounts or recovery paths.
- Password First, 2FA Second: If you are getting a "Login Failed" error, resetting your 2FA will not help. You must fix your password first.
- One at a Time: If you have both a personal and work login, you must complete this recovery process for each account separately.
Still need help?
If you are unable to reach the recovery link or aren't receiving password reset emails, please contact our support team:
- Phone: 0800 600 541 (+64 3 930 6632 (Intl.))
- Email: support@payrollbytempus.com